Terms and Conditions of use and sale:

These terms and conditions are for the use, sale of products of www.bowlesandlinares.co.uk  “The Site” and the ordering and sale of products from The Site online shop to you.  

Use of the site:

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose. We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms & Conditions.

Dealing with third parties:

The site may have links to other resources and websites.  We have no control over these third parties and therefore cannot guarantee their availability for services nor are we responsible or liable for anything for anything arising from these sites.  We are excluded from the relationship between yourself and a third party resource in any dealings with or losses caused by a third party resource through The Site.

Copyright and trademark notice:

All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by Bowles and Linares or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law. Bowles and Linares and any other Bowles and Linares name and/or mark on the Site are trademarks of Bowles and Linares. Other names on this site may be trademarks or registered trademarks of their respective owners.

Ordering from Bowles and Linares directly:

As products are hand-made to order and or produced in batches, they may vary in colour, texture and shape and bear the maker’s mark.  Orders made directly through Bowles and Linares will be matched as best possible if ordered in multiples on one order but may not be identical.

Order acceptance and the completion of the contract between the customer and Bowles and Linares will take place on the despatch of the products ordered by the customer, unless we have notified you that we do not accept your order or you have cancelled it after offer.

For deliveries outside the UK the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs. If there is any discrepancy between the shipping destination you have paid for and the country you would like the order delivered to we reserve the right to cancel your order and refund any monies paid back to your account.

Ordering on-line:

As products are hand-made and produced in batches, they may vary in colour, texture and shape and bear the maker’s mark.  There are only acceptable uses for our products, they are not suitable for commercial or heavy duty usage, please ask for details before ordering.

We will not be liable for damage to goods, persons or property due to usage outside what we state as acceptable use.  Please email us at sales@bowlesandlinares.co.uk if you are ordering in multiples and you need the products to be selected to match/work together and we will do our best where possible, but they may not be identical.

 

We do our best to hold stock of the designs being sold from our online shop and or will state the delivery date of next stock/batch available.  We do however reserve the right to cancel your order if we have insufficient stock to deliver the goods you have ordered or there are delays in the next batch due for reasons beyond our control.  We will notify you by email to inform you and you will also have the right to cancel as well or choose to wait for the delivery.

We reserve the right to cancel your order if: We have insufficient stock or cannot due to circumstances deliver the goods you have ordered. We do not deliver to your area. Any of the goods you ordered was listed at an incorrect price due to a typing error.

If we do have to cancel your order we will notify you by email and re-credit the debited amount back into your account as soon as possible. We are not obliged to offer any additional compensation for disappointment or inconvenience caused.

Order acceptance and the completion of the contract between the customer and Bowles and Linares will take place on the despatch of the products ordered by the customer, unless we have notified you that we do not accept your order or you have cancelled it after offer.

Acceptance:

You agree that your order is an offer to purchase the Products from Bowles and Linares and any associated delivery services from Bowles and Linares as applicable as listed in your order. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

Pricing and payment:

All goods remain the property of Bowles and Linares until paid for in full.  We do our best to ensure that all prices on The Site are up to date and current, however despite all reasonable efforts, some may be incorrect.  We may vary the prices on our site and at any time and without notice.

Online orders presently only ship within the UK and both the product price and delivery services price includes applicable VAT. If you would like to order outside the UK and are outside an area covered by our stockists please contact sales@bowlesandlinares.co.uk

Shipment of purchases outside the European Union, may attract additional import duties and local sales taxes which you will need to pay on receipt of the shipment. Orders via the website can only be displayed in GBP and orders directly through Bowles and Linares can only be processed in GBP.  Customers wishing to purchase in Euro or other currency account, will be charged at the current exchange rate.

Once you have finished shopping, you will receive an email confirmation of your order and again when it is dispatched.

Orders via the website can only be displayed in GBP and orders directly through Bowles and Linares can only be processed in GBP.  Customers wishing to purchase in Euro or other currency account, will be charged at the current exchange rate.

All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Site.

Returns:

Please be sure that you want the goods you are ordering as sorry, exchanges are not available and returning items is not without risk to you.

Damaged and missing goods

All items are photographed by us before they are packed and in packaging before they are handed to courier.  Please check your goods immediately on receipt and notify us immediately/within 12 hours of any missing parts/breakage/damage and with photographic evidence of the goods and the packaging. This is very important.  We shall not be responsible for any cost, expense, charge or other liability incurred by you without adhering to this rule. Please contact us at sales@bowlesandlinares.co.uk.

If you are returning goods, please ensure they are securely packaged as the parcel and its contents are your responsibility until the goods reach us. 

You are responsible for the cost of returning the goods.  We are not responsible or liable for goods being lost or damaged in transit.

The cost of returning goods will only be reimbursed if the goods prove to have been delivered in error, are damaged or defective.

If you are unhappy with your product, please notify us within 3 days of receiving your order and return the goods without undue delay and in any event you will receive a full refund if the whole order is returned to us within 14 days of receipt of delivery and the goods are returned in saleable condition with their original packaging. Saleable condition means free of signs of use or damage. 

If the goods are not in saleable condition, they will be returned to the purchaser after receipt of payment for re delivery.

If we accept your return, we will refund the cost of the goods excluding delivery costs to the card originally debited.

Be sure to obtain a proof of postage or receipt when returning items and insurance. We cannot be held responsible for items that fail to reach us.

Be aware that glass items are uninsurable when shipping and any breakage will not be refundable

Privacy:

Bowles and Linares respects your privacy rights.

When you purchase items from our on-line shop you will be asked to provide contact details and card details. Your contact details are stored securely and responsibly, we will use this data to process and deliver your orders efficiently to you. We do not store credit card details nor do we share customer details with any 3rd parties. We take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence.

Guarantees:

Due to the nature of the goods, we are only able to guarantee against defects that are immediately noticeable on delivery.  We cannot guarantee goods if they are misused or used in a way that is outside acceptable use as stated in the product description.

We reserve the right to change our Terms and Conditions when necessary.